A NSW Government website

Step 6 of 10

Technology and solution

Could failure, outage, error or poor performance affect safety, service delivery, customer experience, operational continuity or public trust?
Does the solution involve AI, automated decision-making, machine learning, predictive analytics, generative AI or algorithmic recommendations?
Does the solution rely on specific performance standards, service levels, uptime, latency, response times or recovery requirements?
Will the solution require significant configuration, customisation, integration, migration or transition from an existing system?
Is it unclear whether acceptance criteria, test evidence, defect remediation and acceptance decision points will be defined before award or delivery acceptance?